Error 2318 ::The remote server returned an error: (404) Not Found. Software Job Melbourne Florida | Software System Support Engineer - Tier 2 Riverside Technical Services -- www.rvrsd.com

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Software Job in Melbourne, Florida : FL

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Software System Support Engineer - Tier 2

Riverside Technical Services -- www.rvrsd.comLogo
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Riverside Technical Services -- www.rvrsd.com
Consultant, Engineering, Information Technology
Melbourne
Florida
click here to apply

Software System Support Engineer - Tier 2 Job Description

Riverside Technical Services is in need of a Software Systems Support Engineer for our client's large Software System. 

You will spend time with the Client's Test Team to execute tests while building a system and application level understanding of this large software system. The result will be to function in a first-response role for the fielded product.  

You will carry a company cell phone and be responsible for week-long rotations on 24/7 customer support (week-long rotation will occur every 5-6 weeks).

You will interface directly with the customer's user community. Your goal in this role will be to quickly understand the customer's issue and provide a solution.

You will be expected to learn the team's players and their areas of expertise and be able to understand a field issue such that when a solution is not clear, you are able to get the right people involved to expedite a resolution.

Melbourne Software Job

Software System Support Engineer - Tier 2 Job Requirements

- Associates Degree (AA or AS) preferably in the technical field

- Self Starter/Self Motivate; You'll have guidance, but you must have a natural curiosity that leads to digging deeper and putting together the wherefore and the why - Experience Developing/Supporting Software Systems on Unix 

- Unix Shell Scripting experience 

- Excellent Communicator - written and spoken; You must be able to articulate issues clearly and understand your audience 

- Good Technical Writing skills - You will generate process document, for instance to add to the client's knowledge database 
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