Error 2318 ::The remote server returned an error: (404) Not Found. Software Job Harrison Tennessee | Tier I Help Desk - Software Support Robert Half Technology

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Software Job in Harrison, Tennessee : TN 37341

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Tier I Help Desk - Software Support

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Engineering, Information Technology, Design
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Tier I Help Desk - Software Support Job Description

Ref ID: 00900-9500602561

Classification: Help Desk/Tech Support I

Compensation: $17.00 to $20.00 per hour

Robert Half Technology has a client in Chattanooga, TN, who is looking to add a tier I Help Desk Analyst to their team! This position is a contract to hire position with a fantastic client with a proprietary software - you will be supporting up to 500 end users. If you are interested, please apply and send resume to [Click Here to Email Your Resumé]. Responsibilities: Troubleshoot technical problems for caller regarding agency hardware, software, and network issues, solving as many calls on the first call as possible Create problem tickets in problem tracking software for all calls including issues that must be referred to other support groups Verify and document information on caller, their pertinent information, and the issue(s) at hand Perform monthly and weekly duties as assigned on rotating basis Act as backup to other Help Desk Agents for weekly duties, monthly duties, schedules, etc. Attend meetings and training as required

Harrison Software Job

Tier I Help Desk - Software Support Job Requirements

Ability to troubleshoot Helpdesk Level 1 issues Experience with Oracle preferred but not required Excellent customer service skills Troubleshoot/diagnose basic (first tier) hardware, software, and LAN/WAN problems Some Active Directory experience (resetting passwords, adding to groups) Maintain technical expertise on hardware, software, network configurations, or peripherals using various methods (for example, reviewing technical information, attending training, using self-paced learning, working with other staff) Monitor daily network activities to identify and resolve continuing problems or unusual situations Provide support for other areas as required during staff meetings or periods of heavy workload Communicate on a complex level with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints Train automation support staff on supported systems to enhance their troubleshooting skills Maintain and regular and predictable work schedule

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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